Privacy Policy
1. Introduction
Resham’s Art Studio (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use and safeguard your data when you interact with our website and services.
2. Information We Collect
- Personal Information: When you book a workshop, commission artwork or contact us, we may collect details such as your name, email address, phone number and billing information.
- Payment Data: For transactions, we collect necessary payment details, including credit card numbers and associated security codes. All payment data is securely processed and stored by our third-party payment processor.
- Automatically Collected Information: We gather certain data automatically when you visit our website, such as your IP address, browser type, device information and browsing behavior. This helps us understand user interactions and improve our services.
3. How We Use Your Information
We utilize your information to:
- Process and manage bookings, payments and orders.
- Communicate updates, confirmations and respond to inquiries.
- Enhance our services based on user feedback and interactions.
- Send promotional materials provided you have opted in to receive them.
4. Sharing Your Information
We do not sell or rent your personal data. However, we may share your information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in operating our website, conducting our business, or servicing you provided they agree to keep your information confidential.
- Legal Obligations: When required by law, to comply with legal processes or to protect our rights and property.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure.
6. Your Rights
Depending on your jurisdiction, you may have rights regarding your personal information, including:
- Accessing the data we hold about you.
- Requesting corrections or updates to your information.
- Requesting deletion of your personal data.
To exercise these rights, please contact us at info@perfectlymintedbyresh.com.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@perfectlymintedbyresh.com
By using our services, you acknowledge that you have read and understood this Privacy Policy.
Delivery and Return Policy
At Resham’s Art Studio, we strive to make your experience seamless and enjoyable. Here’s everything you need to know about our delivery and return policies for workshops and commissioned paintings.
Delivery
We take care of delivering all necessary materials for your workshop or private art event, including art supplies and canvases. Our services are available across the UAE including Dubai, Sharjah and Abu Dhabi. Delivery charges may vary based on your location and we will provide all details in advance.
For commissioned paintings, we offer delivery options within the UAE. Shipping charges depend on the size and location. International shipping can be arranged upon request.
Returns & Cancellations
Workshops:
- If you need to cancel your booking, please notify us at least 48 hours in advance and we will do our best to accommodate.
- Cancellations made within 48 hours will result in the forfeiture of the non-refundable deposit, as we reserve time, materials and venue arrangements for each session.
- No-Show Policy: If you miss your scheduled event your deposit will not be refunded or transferred to another session.
Commissioned Paintings:
- As each artwork is custom-made, returns and refunds are not available once production begins.
- Sale items are FINAL SALE and cannot be returned.
- If you wish to make changes to your commissioned piece, please inform us as early as possible in the process. Additional charges may apply for major modifications.
Why This Policy Exists
Our events and artworks are planned with care and last-minute cancellations or changes impact scheduling, logistics and material preparation. This policy ensures we can continue offering a high-quality experience to all our clients.
Need Assistance?
If you have any questions about deliveries, cancellations or custom requests, feel free to reach out. We are always happy to assist!